Outlook Helpdesk 8.00.1342
Free Trial Version
Publisher Description
Outlook Helpdesk offers a simple, well-known and user friendly interface, right in your Outlook client. Users familiar with Outlook can start working with Outlook Helpdesk at once. Make a personal Outlook Task from a ticket with the press of a button, and synchronize with your PDA - perfect for support personnel always on the run. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information - all with the simplicity you are used to in Outlook.
Email integration
Incoming email can be manually or automatically converted into HelpDesk tickets. Emails discussing a ticket are stored in a structured way to follow the progress of an issue.
Integrated Knowledge Base
After solving a problem, close the ticket and convert it to a Knowledge Base article. This information database allows your support team to efficiently share solutions to common or difficult problems. The database is easily accessed and searched through Outlook, and can also be published to your customers, allowing themselves to find solutions to their problems.
Follow up your performance
A report tool is also part of Outlook Helpdesk. With this tool, you can create and generate reports and graphs based on closed tickets, to follow up your support team's performance and work load. Number of tickets per month, time to solution for different problem types, support load per customer business unit and more. These reports will give your team the information needed to constantly adapt and improve your services.
Features
Mailbox monitoring - select an incoming email and make it into a Helpdesk ticket complete with rich text, screenshots and attached files.
Better Callers handling - import customer information from the Global Address list, Active Directory or copy-and paste from an MS Excel list
Knowledge base - create KB articles when closing a ticket (compatible with all versions of Outlook and Outlook Web Access)
No extra application
About Outlook Helpdesk
Outlook Helpdesk is a free trial software published in the Other list of programs, part of Network & Internet.
This program is available in English, German. It was last updated on 05 March, 2024. Outlook Helpdesk is compatible with the following operating systems: Windows.
The company that develops Outlook Helpdesk is Mailhilfe.de. The latest version released by its developer is 8.00.1342. This version was rated by 4 users of our site and has an average rating of 4.5.
The download we have available for Outlook Helpdesk has a file size of 1.05 MB. Just click the green Download button above to start the downloading process. The program is listed on our website since 2004-10-25 and was downloaded 301 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded software with your antivirus. Your antivirus may detect the Outlook Helpdesk as malware if the download link is broken.
How to install Outlook Helpdesk on your Windows device:
- Click on the Download button on our website. This will start the download from the website of the developer.
- Once the Outlook Helpdesk is downloaded click on it to start the setup process (assuming you are on a desktop computer).
- When the installation is finished you should be able to see and run the program.
